Privacy Policy

1. Introduction

Rentally ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our landlord management platform.

We comply with the New Zealand Privacy Act 2020 and are committed to protecting your personal information. By using Rentally, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Property Information: Property addresses, rental amounts, and property details.
• Tenant Information: Tenant names, contact details, lease dates, and payment history that you enter.
• Financial Information: Expense records, receipts, and GST details for tax tracking purposes.
• Documents: Inspection reports, compliance assessments, and legal notices you generate.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and time spent.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Calculate and track rent payments, arrears, and due dates
• Provide information about potential notice eligibility based on the Residential Tenancies Act 1986 (this is informational only, not legal advice)
• Process and analyze receipts for tax deduction tracking
• Conduct property inspections and Healthy Homes compliance assessments
• Send you transactional email notifications
• Improve and personalize your experience
• Respond to your comments and support requests
• Comply with legal obligations

4. AI and Automated Processing

Rentally uses artificial intelligence to enhance certain features:

• Receipt Scanning (Anthropic Claude): We use AI to extract information from uploaded receipts and documents for tax tracking. This processing is automated but you can manually review and edit all extracted data.
• Behavior Analysis (Google Gemini): Optionally, AI may assist in categorizing tenant behavior notes to suggest appropriate legal notices. All legal date calculations are performed by deterministic code, not AI.

Important: AI-generated suggestions regarding legal notices are for informational purposes only. You are responsible for verifying the accuracy of any information and seeking professional legal advice before taking action.

You have the right to request human review of any AI-assisted decisions that significantly affect you.

5. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase: Database hosting and user authentication (data stored in secure cloud infrastructure).
• Stripe: Payment processing for subscriptions. We do not store your full credit card details.
• Anthropic (Claude AI): Document and receipt analysis.
• Google (Gemini AI): Optional behavior categorization.
• Resend: Transactional email delivery.

Each of these services has their own privacy policy governing their use of your data.

6. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations (such as tax record keeping requirements), resolve disputes, and enforce our agreements.

Tax-related records may be retained for up to 7 years in accordance with New Zealand Inland Revenue requirements.

8. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal retention requirements).
• Data Portability: Request an export of your data in a commonly used format.

To exercise these rights, please contact us at support@rentally.co.nz. We will respond to your request within 20 working days.

9. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We may also use analytics cookies to understand how you use our platform and improve our services.

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our platform.

10. Children's Privacy

Rentally is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You may also lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz